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Substitution Policy - A registered attendee may transfer this place on a course to another colleague from the same organisation provided we are notified in advance of the commencement of the course.
Postponement Policy - Ascentium Associates reserves the right to postpone a course at any time in advance of a course if it becomes necessary to do so. Examples include but are not limited to: if the course trainer were to become unavailable and no alternative replacement found in time, or if we receive an insufficient number of registered attendees that would be required to effectively run a course.
If a course is postponed, delegate payments already received are entitled to a full refund of fees paid or they can elect to have the funds credited towards the fees of a future course and receive a 10% discount.
Ascentium Associates will confirm the status (running or postponed) of a course up to 2-3 weeks (or earlier) before a course’s scheduled dates and will contact attendees by email. It is advised that attendees do not undertake any accommodation or travel arrangements until it is confirmed that a course will run. Ascentium Associates are not liable for any costs incurred by delegates if it becomes necessary to postpone a course.
Force Majeure - Force Majeure refers to circumstances beyond our control that make it impossible to run a course. This includes but is but not limited to circumstances such as: bad weather conditions, acts of God, disasters, acts of terrorism, acts of war, strike action, regulations or orders of governmental authorities, civil unrest. In the case of force majeure, we reserve the right to keep attendee fees as a contribution to all incurred course related costs, such as venue and administrative costs.
Travel and accommodation - The course fee does not include any travel or accommodation costs incurred by attendees. Whilst Ascentium Associates may suggest accommodation nearby the training venue, we are not accountable for making any bookings for accommodation or transportation arrangements on behalf of attendees. Attendees are responsible for their own transfers to and from the training venue and we will not accept any liability for any transport disruption an attendee may encounter. Our cancellation policy applies if an attendee is unable to attend all or part of a course.
Course Leader and External Experts - Whilst course trainers and any external speakers and subject matter topics are confirmed in advance of the course, there may be circumstances beyond our control for which we reserve the right to change any aforementioned trainers, speakers or topics.
Programme contents – The course contents delivered verbally or provided in any format are purely for education and information purposes only and do not constitute advice or any course of action. Whilst all reasonable care has been taken for contents to be accurate and up to date, Ascentium Associates accepts no liability for any incompleteness or inaccuracy. Ascentium Associates accepts no liability whatsoever for any direct or consequential loss arising from the use of the contents of a course.
Programme Fee - Fees allow attendees to go to all the training sessions and food and beverage refreshment breaks at the course. The fee also includes tuition and the training materials, which will be given at the course. Where applicable, the fees are subject to local taxes such as VAT and these are charged upon registration.
Membership fees - Full cleared payment of the membership fees must be received in order to benefit from member rates. The annual membership fee applies for a full calendar year and is only refundable if the very first programme related to the member is postponed and a refund is requested. Even if only one programme is booked per annum, the membership fee is not refundable even if no more courses are booked during the remainder of year.
At Ascentium Associates we take your privacy very seriously. We will not pass on any of your details to third parties. In compliance with GDPR (General Data Protection Regulation) – you have the following rights as an individual:
- the right to be informed
- the right of access
- the right to rectification
- the right to erasure
- the right to restrict processing
- the right to data portability
- the right to object
- the right not to be subject to automated decision-making including profiling
To exercise any of these rights, simply get in touch via the ‘Contact Us’ form on this website.
We process your data for the purposes of sending you information for services you have purchased from our firm. Provided you have consented to receiving marketing communications, we process your data for the purposes for sending you relevant marketing communications.
Marketing emails - We have no intention of sending emails that are not of interest to you. If you feel that our emails are not relevant to you or have received these in error, please accept our sincere apologies. Please unsubscribe using the automated unsubscribe links in the emails, or contact us asking to unsubscribe. If there is another colleague within your firm, who you consider these emails should be sent to, please ask them to sign up to our newsletters. You can set and update all your preferences via the ‘Sign up to our Newsletter’ feature available on the top right-hand corner of every page on our website.
First Party Cookies - These are cookies that are set by our website directly.
You can find out more about Google’s position on privacy as regards its analytics by visiting its website
Third Party Cookies - These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook and Google+. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
With regards to links to any websites (e.g. links via ‘Our Partners’) found on this website, you should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information. We bear no responsibility for the content of other websites or how other websites use your information.